General Information

General Information For Attendees

We’ve compiled the following information to help you navigate the Annual Meeting & MuseumExpo. Alliance staff and volunteers are here to help, let us know how we can assist you. Review the attendee prep emails: Email to attendees on 5/8 | Email to attendees on 5/14

2024 Annual Meeting & MuseumExpo Locations

Official conference programming will take place at the Baltimore Convention Center with several off-site workshops and events. The program schedule with event details will be available in the coming months.

Baltimore Convention Center
1 W Pratt St.
Baltimore, MD 21201

Official Conference Hours

See the program schedule for additional details.

Thursday, May 16, 7:00 am – 5:30 pm (Pre-conference)
Friday, May 17, 7:00 am – 10:00 pm
Saturday, May 18, 7:00 am – 9:00 pm
Sunday, May 19, 7:00 am – 10:00 pm
Monday, May 20, 9:00 am – 2:00 pm (Post-conference)

Registration Hours

Thursday, May 16: 7:00 am – 4:00 pm
Friday, May 17: 7:00 am – 5:00 pm
Saturday, May 18: 7:00 am- 5:00 pm
Sunday, May 19: 7:00 am – 5:00 pm

MuseumExpo Hours

Friday, May 17: 10:00 am–5:30 pm
Saturday, May 18: 9 am–5:30 pm

Stay Connected!

Mobile App

Follow the step-by-step instructions below (links should be accessed from your mobile device) and watch the tutorial.

  1. The AAM 2024 app is hosted by eShow events. Use the buttons below to download the app for your device.
  2. Launch the eShow events app and search for AAM 2024. Download AAM 2024.
  3. Once AAM 2024 is downloaded, click on the “Start” button on the bottom right.
  4. Sign in using the first option in the menu to access attendee features including your planner, chat, and more. Your email is the same email address you registered with and your Badge ID is the password included in the confirmation email you received after you registered. The email is from with the subject line “Attendee Registration Confirmation.” If you can’t find your confirmation email or your password isn’t working, visit the Attendee Service Center and click “forgot password” to reset your password.

Watch the tutorial

Social Media

Join the conversation on social media! Use #AAM2024 to follow the sessions, events, and conversations. Follow us on Twitter/X @AAMers, Instagram @aamersofficial, Facebook, and LinkedIn.


Complimentary standard wireless internet is available in the Baltimore Convention Center. Details coming soon.

Important Conference Information

AAM Bookstore

Baltimore Convention Center, MuseumExpo, Booth #5231

Browse the best in museum literature and attend author signings. See more information for scheduled activities on the AAM 2024 program.

AAM Information Desk

Baltimore Convention Center, Pratt Street Lobby

Stop by the AAM Info Desk during registration hours for information about conference happenings, hotels, and accessibility accommodations.

AAM Registration

Baltimore Convention Center, Pratt Street Lobby

Attendees can register on-site in the Pratt Street Lobby of the Baltimore Convention Center at the AAM on-site registration desk. Pre-registered attendees can take their registration confirmation to scan at the badge pickup counter.

Staff will also be available to help with all of your registration needs during official conference hours.


If you have any questions regarding reservations, please contact IMN Solutions at or by calling (571) 302-8405.

Agents are available 9 am – 7 pm Eastern Time, Monday through Friday.

Attendee List

This year’s list of conference attendees can be accessed through the Mobile App. (See the instructions above for downloading the AAM 2024 Mobile App).

Scam Warning

It is AAM’s policy to NEVER sell, rent or share attendee email contact information. No company is authorized to distribute or sell any email lists of attendees for our events. AAM is not providing these lists or generating these messages.

How did they get your email address? Software programs can crawl websites in search of email addresses that are listed on them (identifiable by the “@” sign).

If you receive an email offering to sell you a list of AAM conference attendees, do not respond to it. By responding–even with a request to unsubscribe–you confirm that your email address is a valid one, which may increase the likelihood that you’ll be contacted again.

BUYER BEWARE of possible Hotel Fraud: IMN Solutions is the only official housing company for the 2023 AAM Annual Meeting & MuseumExpo. There are “unofficial” companies aggressively pursuing attendees to book hotel rooms through their company at supposedly significant discounts. Unfortunately, in the past some attendees and exhibitors have experienced the following:

  • Lost their significant deposits
  • Been relocated with little or no warning
  • Have not had the guest rooms they thought they had booked
  • Have not received reservations at the hotel they had thought were confirmed

Alliance Resource Center

Baltimore Convention Center, MuseumExpo, Booth #4831

Learn about AAM programs and initiatives, meet AAM staff, exchange ideas with peers, or just relax in the AAM Resource Center.


Find details on accessibility for the 2024 AAM Annual Meeting & MuseumExpo on the accessibility page.

Wheelchair/Mobility Scooter Rentals

The Scooter Shop is the preferred Wheelchair/Mobility Scooter Rental vendor for the Baltimore Convention Center. Please call The Scooter Shop for pricing and reservations at (877) 244-2294 or email.

Anti-Harassment Policy

The American Alliance of Museums is dedicated to providing a safe, inclusive, and welcoming conference experience for everyone.

We do not tolerate discrimination or harassment in any form. Our Code of Conduct can be found at:

Audio Recordings

AAM will be recording a limited select number of sessions that may be made available to AAM Members. The AAM General Session and Keynote presentations will be recorded and made available to attendees after the annual meeting concludes.

Audio and video recording of sessions is strictly prohibited without prior permission from AAM.

Printing & Shipping Center

Make photocopies, ship packages, and more at the FedEx Office Print & Ship Center.

FedEx Office Print & Ship Center on Charles Street
Monday – Friday: 8 am – 7 pm
Saturday: 9 am – 6 pm
Sunday: 12 pm – 6 pm

Parking at the Baltimore Convention Center

The Baltimore Convention Center recommends booking convenient and affordable parking in advance through SpotHero, the nation’s leading parking reservations app.To reserve your parking spot for the Baltimore Convention Center, visit the Baltimore Convention Center SpotHero Parking Page.

For additional information about driving to and parking at the Baltimore Convention Center, please visit their website.

Coat & Baggage Check

Baltimore Convention Center, Finger Pier West

Saturday, May 18: 7 am – 5:30 pm
Sunday, May 19: 7 am – 1 pm

Coat and Bag Check is available for $3 per item checked for AAM attendees.

Self-Care Lounge

Baltimore Convention Center, Room 333

The self-care lounge offers a quiet space to break for a moment, prayer, or meditation.

Nursing Room

Batlimore Convention Center, across from Room 341

The Nursing Room provides a private space feed or pump. The Nursing room has refrigerators, storage, and comfy seating. The Nursing room can be locked for added privacy.


AAM reserves the right to eject any attendee without any prior notice or refund if their behavior is deemed disruptive, offensive, dangerous, or illegal or if they are found to be distributing unauthorized material.

Emergencies & Public Safety

To ensure safe evacuation of all guests, Baltimore Convention Center staff have been trained in emergency preparedness and evacuation procedures.

Baltimore Convention Center Emergency Phone: From any house phone located throughout the Baltimore Convention Center dial 7500, or call (410) 649-7055 and notify Public Safety of the exact location and extent of the situation.


Attendee safety is important to us. Please have a photo ID on you at all times. Be aware of your surroundings. If you see anything suspicious, report it to AAM staff, volunteers, or building security.


  1. Remain calm.
  2. Be attentive and follow the instructions of CCC’s Security, Guest Services, and other building personnel.
  3. Go into an interior meeting or ballroom and get as far from the windows, as possible.
  4. Assist any elderly or disabled persons.
  5. Do not try to leave the building – stay in the interior meeting or ballroom.
  6. Listen for the “All Clear” sign given by CCC’s Emergency Response officials before attempting to leave the building.

EMT/First Aid

EMT/First Aid Baltimore Convention Center, located in the South Otterbein Show Office I (located in the Otterbein Lobby). Professional medical personnel are on hand throughout the conference to assist with medical emergencies. Harbor Hospital Center and Maryland General Hospital are the closest healthcare facilities to the Baltimore Convention Center. 


All presentations and handouts shared by presenters are available on the AAM 2024 Mobile App or the program website. Click on the session title to view session descriptions, presenter information, slides, and handouts. (See the instructions above for downloading the AAM 2024 Mobile App).

Lost & Found

Baltimore Convention Center, Volunteer Office, Box Show Office West

All lost and found items should be taken to the Volunteer Office, Box Show Office West. You may stop by to claim lost items during official conference hours. Once the conference concludes, all items will be turned into the Baltimore Convention Center security following the conference.

Volunteer Office

Baltimore Convention Center, lower Pratt Street Lobby in the Box Show Office West

All Annual Meeting volunteers are required to check-in at the Volunteer Office prior to their assignment. This office will be staffed during official conference hours. Volunteers can receive a free or partial registration to AAM 2024. To sign up and for more information visit:

Photography & Video

By registering for and attending the Annual Meeting & MuseumExpo, you grant the American Alliance of Museums (“AAM”) and its authorized representative permission to film, photograph, or otherwise record your participation in the event. You further agree that such images, photographs, and recordings may be used by AAM without your prior approval in any form and for any lawful purpose including, without limitation, promoting AAM. Such use will not entitle you to any credit or compensation. You release AAM, its officers, and employees from any liability connected with the use of any image, photograph, or recording taken during the Annual Meeting & MuseumExpo.


All are welcome to use the restroom that is right for them. We ask that no one will be stared at, questioned, or asked to leave. Gender neutral bathrooms are located across from Meeting Room 338 and on the 400 level across from the Ballroom. Thank you for helping to make all spaces at AAM inclusive and accessible for everyone.


In order to protect our valued exhibitors and sponsors and the investment they make in AAM and our mission, our rules strictly prohibit solicitation by attendees who transact business at our conference and do NOT have exhibit booths or sponsor investment.

Speaker Ready Room

Baltimore Convention Center, Room 328

The Speaker Ready Room is where speakers can review their presentations, address session concerns, meet with fellow speakers, and more. Speakers are strongly encouraged to arrive at the Baltimore Convention Center at least 1 hour prior to the start of their session. Please be sure to check in at the Speaker Ready Room upon arriving.

Transportation to Evening Events

All Buses will pickup and drop-off at the Baltimore Convention Center (BCC) Otterbein Service Drive (located off of Sharp St.). Badges will be scanned for tickets prior to boarding. Departure times can be found on the mobile app ahead of events.

There will not be shuttle service between area hotels and the Baltimore Convention Center.

Events or Programming outside of the BCC: Please email or to arrange accessibility accommodations.