General Information

General Information For Attendees

We’ve compiled the following information to help you navigate the Annual Meeting & MuseumExpo. Alliance staff and volunteers are here to help, let us know how we can assist you.

2024 Annual Meeting & MuseumExpo Locations

Official conference programming will take place at the Baltimore Convention Center with several off-site workshops and events. The program schedule with event details will be available in the coming months.

Baltimore Convention Center
1 W Pratt St.
Baltimore, MD 21201

Official Conference Hours

See the program schedule for additional details.

Thursday, May 18, 9:00 am – 5:00 pm (Pre-conference)
Friday, May 19, 8:30 am – 10:00 pm
Saturday, May 20, 8:00 am – 10:00 pm
Sunday, May 21, 7:30 am – 10:00 pm
Monday, May 22, 9:00 am – 2:00 pm (Post-conference)

Registration Hours

Thursday, May 18: 7:00 am – 5:00 pm
Friday, May 19: 7:00 am – 5:00 pm
Saturday, May 20: 7:00 am- 5:00 pm
Sunday, May 21: 7:00 am – 5:00 pm

MuseumExpo Hours

Friday, May 19: 10:30 am–5:00 pm
Saturday, May 20: 9 am–5:30 pm

Stay Connected!

Mobile App

Download the AAM Annual Meeting Mobile App to access sessions, events, and presenter info, view the attendee and exhibitor lists, and more.

To download the mobile app:

1. Search for eShow Events in the Apple Store or Google Play on your device and download.
2. Once downloaded, open the app and look for “2023 AAM Annual Meeting & MuseumExpo” to tap and load.
3. Tap “Start” in the lower right corner.
4. To access the 2023 Annual Meeting exclusive features such as my planner, attendee list, and chat function you must sign in using the email address associated with your registration and your badge number. Your password is your badge number, which can be found under the registration barcode on your registration confirmation email and will also be on your printed badge. Keep your confirmation email handy for logging into the app (image right).

Social Media

Join the conversation on social media! Use #AAM2024 to follow the sessions, events, and conversations. Follow us on Twitter/X @AAMers, Instagram @aamersofficial, Facebook, and LinkedIn.


Complimentary standard wireless internet is available in the Colorado Convention Center. Access the open “AAM2023” network (password not required).

Important Conference Information

AAM Bookstore

Colorado Convention Center, MuseumExpo, Booth #857

Browse the best in museum literature and attend author signings. See more information for scheduled activities on the AAM2023 program.

AAM Information Desk

Colorado Convention Center, Lobby A

Stop by between 7 am – 5 pm Thursday-Saturday and 7 – 11:30 am on Sunday for information about conference happenings, hotels, and accessibility accommodations.

AAM Registration

Colorado Convention Center, Lobby A

Attendees can register on-site in Lobby A of the Colorado Convention Center at the AAM on-site registration desk. Pre-registered attendees can take their registration confirmation to scan at the badge pickup counter.

Staff will also be available to help with all of your registration needs during official conference hours.


If you have any questions regarding reservations, please contact IMN Solutions at or by calling (571) 302-8405.

Agents are available 9 am – 7 pm Eastern Time, Monday through Friday.

Attendee List

This year’s list of conference attendees can be accessed through the Mobile App. (See the instructions above for downloading the #AAM2023 Mobile App).

Scam Warning

It is AAM’s policy to NEVER sell, rent or share attendee email contact information. No company is authorized to distribute or sell any email lists of attendees for our events. AAM is not providing these lists or generating these messages.

How did they get your email address? Software programs can crawl websites in search of email addresses that are listed on them (identifiable by the “@” sign).

If you receive an email offering to sell you a list of AAM conference attendees, do not respond to it. By responding–even with a request to unsubscribe–you confirm that your email address is a valid one, which may increase the likelihood that you’ll be contacted again.

BUYER BEWARE of possible Hotel Fraud: IMN Solutions is the only official housing company for the 2023 AAM Annual Meeting & MuseumExpo. There are “unofficial” companies aggressively pursuing attendees to book hotel rooms through their company at supposedly significant discounts. Unfortunately, in the past some attendees and exhibitors have experienced the following:

  • Lost their significant deposits
  • Been relocated with little or no warning
  • Have not had the guest rooms they thought they had booked
  • Have not received reservations at the hotel they had thought were confirmed

Alliance Resource Center

Colorado Convention Center, MuseumExpo, Booth #1057

Learn about AAM programs and initiatives, meet AAM staff, exchange ideas with peers, or just relax in the AAM Resource Center.


We aim to accommodate the needs of all Annual Meeting & MuseumExpo attendees to ensure the best experience possible. AAM2023 will have ASL interpreters, staff will be able to help organize mobility needs (i.e. wheelchair rentals, ramps, elevators), and will reserve seating in session rooms upon request. Staff at the AAM Information Desk, located in Lobby A, and volunteers in teal shirts are on hand to help answer your accessibility questions. Please email for additional information.

Events or Programming outside of the CCC: Please email or to arrange accessibility accommodations.

All restroom facilities in the Colorado Convention Center are accessible to all guest and are compliant with ADA standards.

If you require an aide or personal assistant to help you navigate the Annual Meeting & MuseumExpo, we will register your aide as a complimentary guest. We encourage registrants to include their accessibility needs on the registration form. Please email to add an aide to your registration. Trained and certified guide dogs that are service animals for guests with disabilities are permitted.

Live captioning will be provided during the General Session and Keynote presentation. All session presenters have been given instructions to create accessible presentations to include captioning.

Wheelchair/Mobility Scooter Rentals

Please call Aspen Medical Supply for pricing and reservations at (720) 322-0101 or email. Rentals will require this signed agreement.

Anti-Harassment Policy

The American Alliance of Museums is dedicated to providing a safe, inclusive, and welcoming conference experience for everyone.

We do not tolerate discrimination or harassment in any form. Our Code of Conduct can be found at:

Audio Recordings

There will not be any audio recordings of sessions. The AAM General Session and Keynote presentations will be recorded and made available to attendees after the annual meeting concludes.

Audio and video recording of sessions is strictly prohibited without prior permission from AAM.

Printing & Shipping Center

Make photocopies, ship packages, and more at the FedEx Office Print & Ship Center.

FedEx Office Print & Ship Center at the Hyatt Regency at Colorado Convention Center
Monday-Friday: 9:00 am – 5:00 pm
Saturday-Sunday: Closed

FedEx Office Print & Ship Center – 17th St
Monday-Friday: 9:00 am – 7:00 pm
Saturday: 10:00 am – 6:00 pm
Sunday: Closed

FedEx Sheraton Denver Downtown
Monday-Friday: 7:00 am – 6:00 pm
Saturday: 8:00 am – 2:00 pm
Sunday: 12:00 pm – 4:00 pm

Parking at the Colorado Convention Center

The Colorado Convention Center provides access to a 665-space onsite covered parking garage. The garage provides access to the Colorado Convention Center and the Denver Performing Arts Complex (DPAC).


Due to the expansion of the Colorado Convention Center, the parking garage capacity has been reduced. You may need to find alternative parking. There are many lots and garages around the Convention Center so please plan ahead or plan to ride share or use public transportation. Please reference the “Other Parking Options” for alternatives to the garage.

To reserve your parking spot, visit the SpotHero Parking Page and book a spot with rates up to 50% off drive-up.

For additional information about driving to and parking at the Colorado Convention Center, please visit their website.

Coat & Baggage Check

Colorado Convention Center, MuseumExpo, Lobby F

Saturday, May 20: 7 am – 5:30 pm
Sunday, May 21: 7 am – 1 pm

Coat and Bag Check is available for $3 per item checked for AAM attendees.

Self-Care Lounge

Colorado Convention Center, Room 604

The self-care lounge offers a quiet space to break for a moment, prayer, or meditation.

Mothers Room

Colorado Convention Center, Lobby A (behind registration)

The Mother’s Room provides a private space for lactating mothers with refrigerators, storage, and comfy seating. The room will remain locked for privacy. To access the room, please visit Guest Services (located by the main entrance to the convention center) to retrieve the key. Please be sure to return the key once you are done to ensure others have access.


AAM reserves the right to eject any attendee without any prior notice or refund if their behavior is deemed disruptive, offensive, dangerous, or illegal or if they are found to be distributing unauthorized material.

Emergencies & Public Safety

To ensure safe evacuation of all guests, Colorado Convention Center staff have been trained in emergency preparedness and evacuation procedures.

Colorado Convention Center Emergency Phone

From any beige house phone dial 200, or call (303) 228-8030.

Colorado Convention Center (CCC) Emergency Procedures


Attendee safety is important to us. Please have a photo ID on you at all times. Be aware of your surroundings. If you see anything suspicious, report it to AAM staff, volunteers, or building security.


  1. Remain calm.
  2. Be attentive and follow the instructions of CCC’s Security, Guest Services, and other building personnel.
  3. Go into an interior meeting or ballroom and get as far from the windows, as possible.
  4. Assist any elderly or disabled persons.
  5. Do not try to leave the building – stay in the interior meeting or ballroom.
  6. Listen for the “All Clear” sign given by CCC’s Emergency Response officials before attempting to leave the building.

EMT/First Aid

Colorado Convention Center, located across from room 507

Professional medical personnel are on hand throughout the conference to assist with medical emergencies. Both Saint Joseph Hospital and Denver Health Downtown Urgent Care are the closest healthcare facilities to the Colorado Convention Center. 

Latest CDC Guidance

Meeting health and safety protocols are subject to change and may be adjusted for consistency with the latest guidance from the CDC and Denver officials. At this time, the COVID-19 public health emergency expiration date is May 11, 2023. Denver will not have mask or vaccination mandates in place. AAM will have masks available at the registration desk for attendees that request them.  Sanitizer will be available throughout the CCC and #AAM2023 event locations. More at


All presentations and handouts shared by presenters are available on the #AAM2023 Mobile App or the program website. Click on the session title to view session descriptions, presenter information, slides, and handouts. (See the instructions above for downloading the #AAM2023 Mobile App).

Lost & Found

Colorado Convention Center, Room 706

All lost and found items should be taken to the Volunteer Office, Room 706. You may stop by to claim lost items during official conference hours. Once the conference concludes, all items will be turned into the Colorado Convention Center security office located near the 12th & Welton entrance.

Volunteer Office

Colorado Convention Center, Room 706

All Annual Meeting volunteers are required to check-in at the Volunteer Office prior to their assignment. This office will be staffed during official conference hours. Volunteers can receive a free or partial registration to #AAM2023. Opportunities are still available for door monitors and human directionals. To sign up and for more information visit:

Photography & Video

By registering for and attending the Annual Meeting & MuseumExpo, you grant the American Alliance of Museums (“AAM”) and its authorized representative permission to film, photograph, or otherwise record your participation in the event. You further agree that such images, photographs, and recordings may be used by AAM without your prior approval in any form and for any lawful purpose including, without limitation, promoting AAM. Such use will not entitle you to any credit or compensation. You release AAM, its officers, and employees from any liability connected with the use of any image, photograph, or recording taken during the Annual Meeting & MuseumExpo.


All are welcome to use the restroom that is right for them. We ask that no one will be stared at, questioned, or asked to leave. There will be clearly marked assigned gender-neutral restrooms throughout the convention center. Thank you for helping to make all spaces at AAM inclusive and accessible for everyone.


In order to protect our valued exhibitors and sponsors and the investment they make in AAM and our mission, our rules strictly prohibit solicitation by attendees who transact business at our conference and do NOT have exhibit booths or sponsor investment.

Speaker Ready Room

Colorado Convention Center, Rooms 301, 302, 303

The Speaker Ready Room is where speakers can review their presentations, address session concerns, meet with fellow speakers, and more. Speakers are strongly encouraged to arrive at the Colorado Convention Center at least 1 hour prior to the start of their session. Please be sure to check in at the Speaker Ready Room upon arriving.

Transportation to Evening Events

All Buses will pickup and drop-off at the Colorado Convention Center (CCC) North Shuttle Drop Off (14th and Stout St). Tickets must be presented at boarding and will be collected on-site. Departure times are printed on each ticket. Return drop-off will be at the North Shuttle Drop Off.

There will not be shuttle service to and from area hotels to the Colorado Convention Center.

Events or Programming outside of the CCC: Please email or to arrange accessibility accommodations.