The Alliance is committed to making attendance at the Annual Meeting and MuseumExpo accessible for all.

Find out more about accessibility at the Annual Meeting & MuseumExpo using the links below:

For any other questions regarding accessibility and accommodations in advance of the meeting, email


We know that accessibility starts with affordability, so we offer many different ways to save on the costs of attending #AAM2020, including scholarships and volunteering:

  • Get your boss to say yes! Download our justification letter to make your case for attending.
  • Consider being a 2020 volunteer! Email if you are interested in learning more about volunteer opportunities.
  • Need help with registration in advance? For questions or assistance registering for our conference, please email or call 774-247-4021.

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General Accommodations

While registering, you will be prompted to indicate any accessibility needs. We will follow up with you prior to the meeting to provide resources or obtain more information.

If you require an aide or personal assistant to help you navigate the Annual Meeting and MuseumExpo, we will register your aide as a complimentary guest. Email or call 774-247-4021 to add an aide to your registration.

Quiet room

  • There will be a dedicated Quiet Room in the Convention Center. Quiet rooms are intended to provide a quiet, calm space where conference attendees can spend time away from the noise, lights, and other stimuli of conference spaces. The quiet rooms are not available for conversations or meetings.


  • All bathrooms in the Convention Center are gender neutral.
  • Attendees are welcome to use the restroom that is best for them across all Conference venues. We ask that no one will be stared at, questioned, or asked to leave.

Lactation rooms

  • There will be dedicated lactation rooms in various locations in the Convention Center. Lactation rooms are private spaces and are equipped with refrigerators, storage, and electricity.

Attendees who are blind or have vision impairments:

  • Service Animals are welcome in all areas of the George R. Moscone Convention Center and in our headquarters hotel.

Attendees who are deaf or hard of hearing:

  • All general sessions will be closed captioned.
  • ASL interpreters will be provided for all general sessions. Reserved seating will be available in the front of the general session room for those needing seating close to the interpreter. Volunteers in teal shirts will be able to direct you to these seats. If you require a sign language interpreter, please indicate your needs during registration, or email prior to April 27, 2020.

Attendees with mobility impairments:

  • Seats will be reserved in the general session ballroom for those with mobility issues or other needs. Meeting rooms will be set with ease of mobility and reserved seating arrangements in mind. In all spaces, if you are in need of help finding a place to sit, volunteers in teal shirts will be able to assist.
  • The George R. Moscone Convention Center, as well as all contracted hotels, are equipped with elevators and escalators for those attendees with mobility issues.
  • Accessible hotel rooms are standard across all of the hotels in our block. Please be sure to indicate your accessibility needs when you register. For additional information about each of the hotels’ specific amenities and accommodations email
  • Scooters will be available for rent. More information will be posted on this page when available.
  • Accessible transportation will be available to all attendees on request. Please check back for more information on how to request transportation on-site.

Accessibility in MuseumExpo

  • Exhibitors in MuseumExpo are provided guidelines regarding making their booth spaces accessible. The guidelines will be available to view on the Exhibitor Resources page in the coming months.

Accessible Presentations

Offsite Event Accessibility

  • Detailed information about the accessibility at each of our offsite event venues (including Learning Excursions and receptions) will be posted on our website. Check back for more information.

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American Sign Language Interpreter

If you require a sign language interpreter, please indicate your needs during registration, or email prior to April 27, 2020.

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Accessibility at the San Francisco International Airport

  • Wheelchairs
    • Travelers requiring wheelchair assistance are encouraged to advise their airline of their needs when making flight arrangements. Upon arriving at the airport, travelers with wheelchair or other special requests should approach an airline representative for assistance.
    • At Domestic Terminals 1, 2, and 3, airline staff can be approached at curbside and check-in areas. At the International Terminal, please proceed to your airline’s assigned counter or dial 1-6210 from specially marked phones at all terminal entry doors.
    • Arrangements for assistance to and from other locations at SFO can be made with your airline.
  • Ramps
    • Ramps are available throughout the public areas of the airport and terminals for easy mobility.
  •  AirTrain
    • SFO’s AirTrain is wheelchair accessible. Space designated for wheelchairs is located at each end of every AirTrain car, and elevator service is available at all AirTrain stations.
  • Mobile App to Help Travelers with Autism and Cognitive Special Needs
    • The MagnusCards® mobile app provides guidance about the airport experience.  View digital “Card Decks”, customized for SFO, which provide step-by-step instructions that take users through the activities associated with air travel such as check-in, security screening and aircraft boarding.  For more information about SFO’s customized MagnusCards® deck, or to download the free app on Apple and Android devices, visit
  • Companion Care Restrooms
    • Companion Care Restrooms for travelers needing companion assistance are located in all terminals, pre-security and post-security. For more information on companion care restrooms, visit the Passenger Services Listing.
  • Service Animals
  • TTY
    • Phone service for deaf and hard-of-hearing people is located on the Departures/Ticketing and Arrivals/Baggage Claim levels of the International Terminal, Harvey Milk Terminal 1, Terminal 2 and Terminal 3 at Airport Information Booths. TTY coin and credit operated pay telephones are also available post-security in all Airport terminals. All TTY units are available 24 hours a day.
  • Visual Paging
    • SFO has visual paging screens in addition to audio paging services. Screens are located throughout the Airport and terminals. Paging services are available by calling 1.800.I.FLY.SFO or 650.821.8211. Select “2” for paging services.
  • Accessible Parking Services
    • All Airport parking facilities have convenient parking for vehicles displaying a:
      • DP (Disabled Person) license plate
      • DV (Disabled Veteran) license plate
      • Disabled Parking placardAll Airport parking facilities have convenient parking for vehicles displaying a:
    • The Domestic Garage has standard parking at all levels. Van accessible parking is available through ParkVALET. Follow signs to the Domesit Terminals Departures Level roadway, stay in the left lane, and turn left into the garage oppostie the Delta Air Lines curb.
    • International Garages A and G have standard and van accessible parking at all levels.
    • In Long-Term Parking, accessible parking spaces for standard and van accessible vehicles are located on the first (ground) floor. SFO’s Long-Term Parking shuttle buses are wheelchair accessible.
    • For more parking information, please see Overheight Accessible Vehicles and Electric Vehicle Charging Stations

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Dietary Accommodations

We make every effort to accommodate all dietary restrictions and needs. Please indicate whether you require a specific dietary accommodation during your registration. Menus will be available to view prior to the conference, and will be posted on our website. Email if you have questions or need to add a dietary restriction to your registration.

Most events are served buffet or reception style, allowing you to select your own meals. If you purchase a ticket for a meal function taking place at the Headquarters Hotel and indicated a dietary restriction, that need will be communicated to the hotel.

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