General Information

General Information For Attendees

We’ve compiled the following information to help you navigate the Annual Meeting & MuseumExpo. Staff and volunteers will be able to assist you during registration hours, 7:30 am – 5 pm, May 6-9.

Key Locations & Hours

Los Angeles Convention Center

Official conference programming will take place at the Los Angeles Convention Center with several off-site workshops and events.

Los Angeles Convention Center
1201 S Figueroa St, Los Angeles, CA 90015

Parking at the Los Angeles Convention Center

General parking garage hours are 5:00 am – 9:00 pm daily depending on current events and are subject to change. Flat rates of $27-$42 apply, depending on event and parking location.  All parking sales are final. No refunds or re-entry privileges. The Los Angeles Convention Center can accommodate 5,600 vehicles. There are 20 EV charging stations available for electric cars – twelve in West Hall Parking Garage and eight in South Hall Parking Garage. Get directions and download parking maps.

Key Locations in the Convention Center at a glance

AAM Registration Desk, Information Desk, and Key Areas of the Convention Center in Detail

Registration Hours are 7:30 am – 5 pm, May 6 – 9.
The MuseumExpo is open 9 am – 5 pm on Wednesday, May 7 and Thursday, May 8.

The AAM registration desk and information desk are located in the West Lobby of the Los Angeles Convention Center.

Attendees can register on-site in the West Lobby of the Los Angeles Convention Center at the AAM on-site registration desk. Pre-registered attendees can take their registration confirmation to scan at the badge pickup counter. Staff will also be available to help with all of your registration needs during official conference hours.

Stop by the AAM Info Desk during registration hours to have all of your conference, hotel, and accommodation questions answered.

Speaker Ready Room: Room 504

The Speaker Ready Room is where speakers can review their presentations, address session concerns, and meet with fellow speakers. Speakers are strongly encouraged to arrive at the Los Angeles Convention Center at least 1 hour prior to the start of their session. Please be sure to check in at the Speaker Ready Room upon arriving.

Lost & Found: Located in the Volunteer Office, Room 508A

All lost and found items should be taken to the Volunteer Office located in Room 508A. You may stop by to claim lost items during official conference hours. Unclaimed items will be turned over to convention center security at the end of the conference.

Transportation to Events: Gilbert Lindsay Drive located off of W Pico Blvd

Transportation to events buses will pick up and drop off at the Gilbert Lindsay Drive located off of W Pico Blvd. Your conference will be scanned at boarding and on-site to confirm your tickets. Departure times will vary based on event times. Return drop-offs will be at the Los Angeles Convention Center. There will not be a shuttle service to and from area hotels to the Los Angeles Convention Center.

Business Center: Concourse Hall between West Hall and the South Hall lobby

Make photocopies, ship packages, and more at the Los Angeles Convention Center Business Center. The Business Center is open Tuesday – Friday 7:30 AM – 5:00 PM

Baggage Check: In the Business Center in Concourse Hall between West Hall and the South Hall lobby

Coat and Bag Check is available for $10 per item for the entire day on Thursday and Friday. Half-day four hour check is available for $4. The coat and bag check is open Thursday, May 8 and Friday, May 9 from 8:00 am – 5:00 pm.

Volunteer Office: Room 508A

All annual meeting volunteers are required to check in at the Volunteer Office prior to their assignment. This office will be staffed during official conference hours.

Program & Digital Engagement

Wi-Fi

Complimentary standard wireless internet is available in the Los Angeles Convention Center. The network is AAM2025 and password is case sensitive, aamLA2025

Download the mobile app

Follow the instructions for downloading the mobile app so ensure a seamless experience at AAM 2025. The mobile app includes the full program, ability to chat and make appointments with attendees and exhibitors, and more.

Attendee List

This year’s list of conference attendees can be accessed through the mobile app.

Handouts

All presentations and handouts shared by presenters are available on the AAM 2025 Mobile App. Click on the session title to view session descriptions, presenter information, slides, and handouts.

Social Media

Join the conversation on social media! Use #AAM2025 to follow the sessions, events, and conversations. Follow us on Twitter/X @AAMers, Instagram @aamersofficial, Facebook, and LinkedIn.

Audio Recordings

AAM will be recording a limited number of sessions that may be made available to AAM Members. The AAM General Session and Keynote presentations will be recorded and made available to attendees after the annual meeting concludes. Audio and video recording of sessions is strictly prohibited without prior permission from AAM.

By registering for and attending the Annual Meeting & MuseumExpo, you grant the American Alliance of Museums (“AAM”) and its authorized representative permission to film, photograph, or otherwise record your participation in the event. You further agree that such images, photographs, and recordings may be used by AAM without your prior approval in any form and for any lawful purpose including, without limitation, promoting AAM. Such use will not entitle you to any credit or compensation. You release AAM, its officers, and employees from any liability connected with the use of any image, photograph, or recording taken during the Annual Meeting & MuseumExpo.

Accessibility, Health & Safety, and Code of Conduct

Accessibility

Find details on accessibility for the 2025 AAM Annual Meeting & MuseumExpo on the accessibility page.

Wheelchair/Mobility Scooter Rentals

Everything Medical, Wishing Well Medical, and Pico Medical are the preferred Wheelchair/Mobility Scooter Rental vendors for the Los Angeles Convention Center. Please view each vendor below for pricing and reservations:
Everything Medical
(626) 284-2500
Wishing Well Medical
(310) 829-1777
Pico Medical
(323) 936-4104

Restrooms

All are welcome to use the restroom that is right for them. The Gender Neutral Bathrooms are located near Room 105 and across from Room 510. Both bathrooms will be labeled.

General Accommodations

While registering, you will be prompted to indicate any accessibility needs. This includes sign language interpreters, wheelchair accessibility (i.e. ramps, or lifts), or reserved seating in session rooms. We will follow up with you prior to the meeting to provide resources or obtain more information.

If you require an aide or personal assistant to help you navigate the Annual Meeting and MuseumExpo, we will register your aide as a complimentary guest. We encourage registrants to include their accessibility needs on the registration form. Email meetings@aam-us.org to add an aide to your registration.

The LACC is in compliance with the Americans with Disabilities Act (ADA). Accessibility services available to visitors include:

• Wheelchair lift in the foyer
• Designated parking
• Automatic entry & exit doors, along with ADA compliant manual doors
• Elevators that provide access to all areas of the facility
• ADA compliant drinking fountains
• ADA compliant signage for elevators & restrooms throughout the facility
• ADA compliant restrooms

Accessible Presentations

• Live captioning will be provided during the General Session & Keynote presentation, and presenters have been given instructions to create accessible presentations.
• All presenters and session organizers should review the Towards a More Accessible and Inclusive Presentation.
  • View slides and a summary of the presentation.

Service Animals

Trained and certified guide dogs or service animals for guests with disabilities are permitted.

Anti-Harassment Policy

The American Alliance of Museums is dedicated to providing a safe, inclusive, and welcoming conference experience for everyone.

We do not tolerate discrimination or harassment in any form. Our Code of Conduct can be found at:
https://annualmeeting.aam-us.org/code-of-conduct/

Health & Public Safety

Los Angeles will not have mask or vaccination mandates in place. Sanitizer will be available throughout the LACC and available at AAM 2025 event locations. Both, Dignity Health – California Hospital Medical Center and PIH Health Good Samaritan Hospital, are the closest healthcare facilities to the Los Angeles Convention Center. EMT/First Aid Services Professional medical personnel are on hand in First Aid across from Petree Hall.

Housing

If you have any questions regarding reservations, please contact IMN Solutions at aamhousing@imnsolutions.com or by calling (571) 302-8405. Agents are available 9 am – 7 pm Eastern Time, Monday through Friday.

BUYER BEWARE of possible Hotel Fraud: IMN Solutions is the only official housing company for the 2025 AAM Annual Meeting & MuseumExpo. There are “unofficial” companies aggressively pursuing attendees to book hotel rooms through their company at supposedly significant discounts. Unfortunately, in the past some attendees and exhibitors have experienced the following:

• Lost their significant deposits
• Been relocated with little or no warning
• Have not had the guest rooms they thought they had booked
• Have not received reservations at the hotel they had thought were confirmed

Scam Warning

It is AAM’s policy to NEVER sell, rent or share attendee email contact information. No company is authorized to distribute or sell any email lists of attendees for our events. AAM is not providing these lists or generating these messages.

How did they get your email address? Software programs can crawl websites in search of email addresses that are listed on them (identifiable by the “@” sign).

If you receive an email offering to sell you a list of AAM conference attendees, do not respond to it. By responding–even with a request to unsubscribe–you confirm that your email address is a valid one, which may increase the likelihood that you’ll be contacted again.

Soliciting

In order to protect our valued exhibitors and sponsors and the investment they make in AAM and our mission, our rules strictly prohibit solicitation by attendees who transact business at our conference and do NOT have exhibit booths or sponsor investment.