COVID-19 (coronavirus) FAQ

#AAM2020 & COVID-19 FAQ

Given the continued spread of COVID-19, the newest guidelines provided by the Centers for Disease Control, as well as executive orders issued by the City of San Francisco and the State of California, AAM is canceling our 2020 AAM Annual Meeting & MuseumExpo previously scheduled for May 17-20, 2020.

Our staff has been working tirelessly to monitor this complex situation over the past few weeks, making regular assessments of our options with our many partners in the San Francisco Bay Area and beyond. AAM’s first annual meeting was held in 1906; the only other time we canceled this in-person gathering was during wartime. We appreciate how important this gathering is to the field, but these are unprecedented times. Our top priority is your health, safety, and well-being, as well as that of all our communities.

In the interest of transparency and delivering this information to you as quickly as possible, we haven’t fully finalized all details related to the cancellation. Here’s what we do know:

  • There will be no in-person meeting in May. We are committed to providing you with learning and networking opportunities through a virtual program, the details of which will become available in the weeks ahead.
  • All hotel reservations made through the AAM Housing website will be canceled automatically. Credit cards used to hold rooms in the AAM block have not been charged. No further action is required on your part if you made your hotel reservation through AAM.
  • By Friday, April 10, we plan to share more information via email and our website about the virtual program; registration refunds, transfers, substitutions, donations; and more.
  • While our team works through the details of the new virtual program and procedures, we ask for your patience and suggest waiting until April 10 to make any changes to your registration. Any requests received before that date are still subject to current cancellation policies.
  • The best way to reach us with any questions or feedback is to complete this form.

Below are some of the questions we are working to answer for you. We will add answers, and additional questions, in the coming weeks.

Virtual Program FAQ

This FAQ will be updated with more detailed information by April 10.

Will AAM have a virtual program?

Yes, AAM is planning on transitioning to a virtual conference. We will share more information by April 10.

What are the dates of the new virtual program?

This answer and more details surrounding the virtual program will be provided by April 10.

How do I register for the virtual program?

This answer and more details surrounding the virtual program will be provided by April 10.

Will the virtual program include all sessions and speakers from the in-person program?

We are working on the details of the virtual program and will share the plans with you in the coming weeks.

Refunds & Cancellations FAQ

How will you handle registration and exhibit hall refunds?

By Friday, April 10, we plan to share more information via email and our website about registration refunds, transfers, substitutions, donations, and more. We ask for your patience during this time.

How can I receive a refund before April 10?

Our team is working round-the-clock to adjust to this new reality and put plans in place to accommodate our thousands of attendees and partners. Because cancellations continue to require individual processing, we ask for your patience and strongly recommend not requesting changes to your registration until April 10. If you need to cancel before that time, your request must be made in writing via e-mail to AAM@xpressreg.net. Any cancellation requests received before additional information is shared on April 10 are still subject to current terms. We thank you for your understanding.

I already canceled; will you refund my $75 cancellation fee?

By Friday, April 10, we plan to share information about possible refunds. Please note that these fees cover the transaction expenses incurred from credit card charges, bank fees, our registration vendor, and other transaction costs.

How do I cancel my hotel reservation?

All hotel reservations made through the AAM Housing website will be canceled automatically. Credit cards used to hold rooms in the AAM block have not been charged. No further action is required on your part if you made your hotel reservation through AAM.

If you made hotel reservations outside of the AAM Housing block, please contact the hotel directly to cancel.

Will you refund my airfare expenses?

AAM is not able to refund airline ticket costs. Please contact your airline directly regarding ticket cancellations.

I have ordered services for my MuseumExpo booth (carpeting, table, chairs, etc,). Who should I contact to cancel my orders?

Please contact Nexxtshow Exposition Services at help@nexxtshow.com or 877.836.3131.

My question isn’t addressed here. Who can I contact for more information?

We will continue to add FAQs and answers to this space on/before April 10. In the meantime, the best way to share your questions or feedback is to complete this form.

This site’s content is reviewed daily and will be updated as appropriate.

Last reviewed and updated Thursday, March 26