Deadline

All reservations must be received by April 24, 2020, to guarantee availability and conference rates.  After this date, reservations will be made based on availability and hotels may charge higher rates.

Deposit

All reservation requests must be accompanied by a credit card guarantee or check equaling the amount of one night’s room and tax for each room reserved. Your credit card WILL NOT BE CHARGED during this initial stage and will be held as a GUARANTEE only.

Acknowledgments

Orchid Events will send reservation acknowledgements within 24 hours via email if booked online or by telephone; fax and mail acknowledgements will be sent within 72 hours of receipt. If you do not receive your acknowledgement in this time frame, contact Orchid Events. You will not receive a written confirmation from the hotel.

Cancellations & Changes

Reservations cancelled after March 25, 2020 will be subject to a $25 cancellation fee for each room cancelled. Deposit of one night’s room & tax will be forfeited entirely if cancellation occurs within 24 to 72 hours of arrival date.

Through May 7, 2020 changes and cancellations can be made online or by contacting Orchid Events via e-mail at help@orchid.events. After May 7, 2020, contact your hotel to make changes and/or cancellations.

Hotel Suites

If you are interested in booking a hotel suite, please email help@orchid.events. There are a limited number available at a discounted rate for AAM attendees.

Questions or Special Requests?

For questions or special requests, please contact Orchid Events at 1-866-748-9564 or e-mail to help@orchid.events. Special requests are not guaranteed. Hotels will assign specific room types upon check-in, based on availability.

Information Shared by Hotels

Attendee understands that if an audit to verify occupancy in the contracted rooms is necessary, reservation information will be shared by the hotels with AAM to facilitate the audit.