Got a question? We’ve collected our most common questions below to help you find your answers. Not finding an answer to your question here? Contact our Meetings or Registration team.

Registration FAQs

Full and Daily meeting registrations include attendance to all program sessions including the opening session and featured speaker series and MuseumExpo, as well as free access to the recorded sessions after the meeting. Meals are not provided with your registration fee.
Follow the instructions on your notification. If you registered before you received your code, contact registration to discuss your options.
If you are unable or prefer not to register online, a printable registration form is available by contacting registration. Registrations via paper form (sent via mail, fax or e-mail) are subject to a $25 processing fee. To avoid this fee, register online.
All online registrants will receive a receipt within 24 hours of processing. Registrations sent via mail, fax or e-mail are processed in the order in which they are received and may take up to two weeks to process. Please review your receipt carefully. To report a correction or discrepancy, contact registration.
Discounted group registration is available for Tier 3 member museums registering 5 or more staff members for the full meeting. The discounted rates are published on the Registration page. Staff must all register at the same time; discounts will not be applied to individuals registered prior to the group registration. Contact Registration for more information.
While registering, you will be prompted to indicate any accessibility needs. We will follow up with you prior to the meeting to provide resources or obtain more information.

If you have food allergies or other dietary needs, you will be able to provide that information on the event tickets page. Many events allow you to purchase food on your own or select from a variety of food options on your own. For plated luncheons, only those attendees who have indicated a dietary need on their registration form will be provided with a special meal.

View our accessibility policies or contact the accessibility team with any other questions you may have.

Cancellation FAQs

Cancellation requests received before April 10, 2017 will receive a 100% refund on registration and event fees, minus the processing fee. No refunds will be granted after April 10, 2017.
Attendees (non-exhibitors) who are unable to attend the meeting may transfer their registration to another individual from their organization. Transfer requests are subject to a $75 processing fee. A transfer request form must be completed and will be accepted until April 24, 2017. Upon receipt, the original registration rate and any event tickets purchased will transfer to the new attendee. Transfer requests will not be accepted after April 24, 2017.
A $75 processing fee will be applied to all cancellations and transfers. All cancellation and transfer requests must be made in writing and sent to Alliance Registration via mail, fax or e-mail. The Alliance is not responsible for cancellation or transfer requests that are incomplete or are not received.
All refunds requests must be received in writing and take approximately 2 weeks to process from the date of receipt. All refund requests also must be received by April 24 and are subject to our refund policy and a $75 fee. For specific information about your refund, contact registration.
E-mail registration with your cancellation request, briefly stating your situation. You will receive a response within two weeks of receipt. After the Advance deadline of April 10, the Alliance is not able to refund any ticketed event fees.
No. Housing is separate from your registration. If you made your reservation through our Housing Bureau, you must contact the Official Housing Bureau. All hotel cancellations are subject to the housing/hotel cancellation policy, available in your housing confirmation email.

Event FAQs

Ticketed events such as breakfast/lunch meetings, Onsite Insights and evening events have limited capacity and often require an additional fee outside of your registration fee. All events requiring additional registration are noted in the online program with the tag “Registration Required” and the ticket price.

Event tickets are available online through April 10 on a first-come, first-served basis. Payment must be included with your registration fees. Daily registrants may only purchase tickets for events taking place the day they are attending. When you check-in at the meeting, you will receive a paper ticket for each event ticket you purchased. The ticket must be presented for admittance to each event.

NEW this year, shuttle passes for Go Explore St. Louis events will be available for purchase online through the meeting and onsite at the Convention Center during regular registration hours.

 

Visit the Purchase Tickets page. Once logged in, you will be able to add additional tickets to your registration. Events tickets are available on a first-come, first-served basis. You must already be registered for the meeting to purchase event tickets. Daily registrants may only purchase tickets for events taking place on the day they are registered.
All cancellation and change requests must be submitted via e-mail to registration and are processed within a week of receipt. An updated confirmation will be emailed after processing. Any addition of events will be based on ticket availability and must be purchased online. No ticketed event changes or cancellations will be accepted after April 24.
All of your ticketed events are listed on your Annual Meeting confirmation and your AAM online profile under “My Purchases”. If you did not receive a confirmation or have misplaced it, e-mail registration and we will send you a confirmation listing your events.
No. You may choose to get to the Go Explore St. Louis museums on your own. However, due to limited transit options in St. Louis, we strongly recommend that all attendees staying at our conference hotels and/or that do not have access to a car purchase the Go Explore St. Louis Shuttle Pass.
Contact Registration to change your RSVP and add or remove a Go Explore St. Louis Shuttle Pass from your account. All cancellation and change requests must be submitted in writing to registration by April 24.
Guests of Annual Meeting attendees may not attend sessions or events that take place in the Convention Center or Headquarters Hotel, but may attend off-site events such as Go Explore St. Louis, Onsite Insights, or other evening events. Guest tickets, including the Go Explore St. Louis shuttle pass, must be purchased in advance on the purchase ticket page, and at full price. The guest must accompany a registered attendee (with badge) to the event. Guest tickets, with the exception of Go Explore St. Louis shuttle passes, may not be purchased onsite at the meeting. Event tickets are never for sale at the event itself.
Tickets are not required, however you will need your badge for admittance. Due to popularity, we encourage you to arrive early since seating is limited.
The Online Ticket Forum is a way for attendees to connect with other attendees to sell or buy tickets for events  that were sold in advance. This online forum will be available on our website following the advance registration deadline, and at the meeting.
Yes, when purchasing tickets to events, indicate your dietary restrictions in the area provided. These will be communicated to event hosts. However, most events with food allow you to choose from buffets or purchase items on your own that fit within your requirements.

For ticketed luncheons, you must indicate your dietary requirements when purchasing the ticket in order to receive a special meal. You will need to indicate your special meal need to the server. If you have a dietary restriction not offered in the registration form, email the accessibility team to notify us of your needs.