Risk Management and Volunteers: What Could Go Wrong?

Track
Management & Administration
Start Day and Time
Tuesday May 9 8:45-10 a.m.
Venue and Meeting Room
224 America's Center
Description
Volunteers are an essential element in most museums' operations, and they are an ever-changing population of all ages, backgrounds, and personalities. What can a museum do to minimize the risks to-and sometimes posed by-volunteers? How do you keep your museum volunteer-friendly while incorporating what may seem like draconian rules and procedures? Learn how you can prevent catastrophe, how to address problems if they do occur, and what legal aspects you need to consider when engaging volunteers in your museum.
Learner Outcome
  1. Become aware of the wide range of liability issues to consider in managing a volunteer program.
  2. Learn how to minimize risk while maintaining a welcoming atmosphere for volunteers.
  3. Engage in discussion to address specific risk areas and problems that have occurred or may occur at your museum.
Speakers
Presenter: 
Aaron Haag
Role: 
Presenter
Title: 
Adult Volunter Program Manager
Organization: 
The Children's Museum of Indianapolis
Presenter: 
Gwen Nelmes
Role: 
Presenter
Title: 
Education Coordinator
Organization: 
National Museum of Health and Medicine
Bio
Gwen Nelmes is the Tour Program Coordinator at the National Museum of Health and Medicine (NMHM) in Silver Spring, Maryland, where she has managed the volunteer program for over nine years, guiding volunteers through agency transitions and a large-scale museum move. NMHM was founded as the Army Medical Museum in 1862 and moved to its current location in in 2012. It is a Department of Defense museum. Nelmes received her BA in History and Museum Studies from Juniata College.
Presenter: 
Lois Kuter
Role: 
Moderator
Title: 
Manager of Volunteer Services
Organization: 
Academy of Natural Sciences of Drexel University
Bio
Lois is President of the American Association for Museum Volunteers (AAMV) and has over 25 years of experience as Volunteer Services Manager at the Academy of Natural Sciences of Drexel University which engages 400 volunteers and unpaid interns annually. She has presented on a variety of topics at AAM conferences and for AAM webinars on volunteer management.
Presenter: 
Robbin Davis
Role: 
Presenter
Title: 
Director
Organization: 
Pioneer Woman Museum
Bio
Robbin Davis is the Director of the Pioneer Woman Museum, a museum under the purview of the Oklahoma Historical Society. She was previously Director of Visitor Services at the Oklahoma History Center. She has served on the board of the American Association for Museum Volunteers and as a vice-president for Central Oklahoma Volunteer Administrators. She has presented at local, regional and national conferences on volunteer management and achieved certification in volunteer administration in April 2009.