Open Doors to Open Minds: Building the New SFMOMA

Track
Marketing & Community Engagement
Start Day and Time
Wednesday May 10 9:45-11 a.m.
Venue and Meeting Room
226 America's Center
Description
Visitors of our time seek enriching cultural experiences that speak to their humanity, not just their itinerary. Likewise, today's workforce demands engagement in the evolution of their work environment like never before. So, the question becomes, how do you create a fulfilling experience for both visitors and staff? Learn how the new SFMOMA's visitor experience team grew to encompass an entire museum staff and deliver its own brand of happiness in this vast space.
Learner Outcome
  1. Through collective brainstorming and agreement, learn to build your own standards for this session and use them in daily work.
  2. Through hands-on experience, be able to implement tools for mapping and cataloging multiple visitors' experiences.
  3. Through group discussion and storytelling, identify strategies for hosting successful cross-departmental collaborations.
Speakers
Presenter: 
Katherine Wallace
Role: 
Presenter
Organization: 
San Francisco Museum of Modern Art
Bio
Katherine Wallace joined San Francisco Museum of Modern Art in 2016 as Manager of Visitor Experience. Previously, Katherine has worked at Fine Arts Museums of San Francisco, Children's Creativity Museum, California Academy of Sciences, Walt Disney Family Museum, and the Internet Archive serving a variety of roles encompassing guest operations, membership, database management, and development. Katherine has an MLIS from San Jose State University.
Presenter: 
Kelly Bishop
Role: 
Presenter
Title: 
Assistant Manager of Visitor Experience
Organization: 
San Francisco Museum of Modern Art
Bio
Kelly Bishop is currently Assistant Manager of Visitor Experience at the San Francisco Museum of Art and was an intregal member of the strategic planning team prior to reopening. Prior to SFMOMA, Kelly worked at the Orange County Museum of Art as Director of Public Programs in the Education Department while also managing interpretive gallery spaces and tools. She was born in Southern California and graduated with a B.A. in Art History from UCLA.