It’s Critical: Evaluating Museum Volunteers

Track
Management & Administration
Start Day and Time
Tuesday May 9 10:30-11:45 a.m.
Venue and Meeting Room
260 America's Center
Description
In this session, attendees will learn of assessment methods at three museums, as well as a strategy of peer coaching intended to encourage reflection. Challenges explored will include how to address diverse opinions on evaluation (will the system that works for baby boomers be successful for Millennials?) and how to handle an evaluation that is less than glowing. Strategies discussed will be relevant to small and large museums, and attendees will have an opportunity to discuss issues facing their own programs.
Learner Outcome
  1. Identify strategies to implement assessment protocols at your organization.
  2. Identify strategies for overcoming hurdles, such as how to create buy-in among volunteers when implementing new assessment methods.
  3. Learn from each other during facilitated small-group discussions on issues facing your own museum.
Speakers
Presenter: 
Herbert Jones
Role: 
Presenter
Title: 
Volunteer & Intern Programs Manager
Organization: 
Museum of Fine Arts
Bio
Herbert Jones is the Volunteer and Intern Programs Manager at the Museum of Fine Arts, Boston. Herbert directs the day to day operations of the volunteer program which includes over 1,200 volunteers who assist in over twenty departments. Herbert has a Masters Degree in Arts Administration from Boston University.
Presenter: 
Jenny Woods
Role: 
Presenter
Title: 
Manager of Volunteer Programs
Organization: 
Seattle Art Museum
Bio
Jenny Woods is the Manager of Volunteer Programs for the Seattle Art Museum and has worked in museums for over 15 years. Throughout her career, Jenny has worked closely with volunteers and volunteer programs at a variety of large and small museums. Jenny has a Certification in Volunteer Administration and holds a Master of Liberal Studies in Museum Studies from the University of Oklahoma.
Presenter: 
Marne Bariso
Role: 
Moderator
Title: 
Volunteer & Intern Manager
Organization: 
Chicago History Museum
Bio
Marne Bariso is the Volunteer and Intern Program Manager at the Chicago History Museum. Marne has worked in museum education for 25 years and held her current position since 1997. Marne works most closely with docents at her museum and oversees a busy intern program.
Presenter: 
Richard Harker
Role: 
Presenter
Title: 
Education & Outreach Manager
Organization: 
Museum of History & Holocaust Education
Bio
Richard Harker is the Education and Outreach Manager at the Museum of History and Holocaust Education at Kennesaw State University, Kennesaw, GA and the Vice-President of the American Association for Museum Volunteers. Richard has a Ph.D. in Public History with a focus in museums from Georgia State University, Atlanta, Ga.
Presenter: 
Tina Nolan
Role: 
Presenter
Title: 
President
Bio
Dr. Nolan is principle at Tina Nolan Consulting where she guides non-profits on leadership development, fundraising strategy, and educator professional development. Tina developed the Peer ExchangeTM process, a reflective practice protocol for volunteer and paid museum educators. Tina was Director of Education at the Peggy Notebaert Nature Museum in Chicago, and Associate Director of Partnerships at National Louis University. Tina is also past Editor-in-Chief for the Journal of Museum Education.